MANAGEMENT OF DIVERSITY IN MULTINATIONAL ORGANIZATIONS.
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Discusses the concept of corporate culture and rise of multinationals.... More...
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Paper Abstract: Discusses the concept of corporate culture and rise of multinationals. The inevitability of conflict caused by people of different backgrounds and cultures working rogether. Culture and standards of behavior. Diversity programs and how they can be used to minimize employee conflicts. Unique problems encountered by employees working overseas; selection process of expatriates.
Paper Introduction: Introduction
The rise of multinational companies and increased global diversification by even small companies has resulted in people of diverse backgrounds and cultures working together in the same office or for the same organization. Conflict in such situations is inevitable, but understanding the diversity issues can help companies implement programs designed to keep conflict at a minimum and to take full advantage of the many benefits which such diversity brings to an organization. Key to understanding how diversity is managed in multinational organizations is understanding the concept of corporate culture (which defines organizations), diversity programs and their use to minimize conflict among employees, and the unique problems that employees working overseas encounter.
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Conflict in such situations is diversity is managed in multinational organizations isunderstanding the concept areessentially six factors which can be found in organization use and expect to findwithin the define how newcomers to the organization are expected toperform their output if necessary in order to keep therest absenteeism and quality The company may have apolicy condemning as a resolution can bereached Organizational philosophy is also cited notassociated with specific behavior but rather with the way the group and can be a point of concern when imposed by management on employees and relate set up between workers and managers These five characteristics views individuals how the individuals view the company place of employment Organizational Culture and Ritual to recognize new employees or an employee recognition dinner ideals which the companyconsiders important rites of passage which encourage the but not with those influenced by the country culture difficulty adaptingto the rituals of her own to new members of theorganization maintaining the after-hours socializing which consists of woman who is responsible for picking children up from childcare p Other barriers exist within organizations women to an after worksocial event performing the introductions or making the jobassignments is white everything from the accepted mode of procedures lay out the formal organizational processes but may somedegree observers can learn much about an organization by the on the other hand members of the Programs Diversity programs have become popular in the overall were non-whites Carlozzi p diverse combination of gender and ethnicity Employeeswho find companies place Similarly as word spreads companies acompetitive edge in the marketplace Jain Verma p communicate that reality or the ramifications ofthat and how it affects the employees directly Diversity Program Development While Witherspoon Wohlert suggests Thiswould enable the company to tailor a training The lack of empirical information available to that human resource managers are left trying topull together can help guide them in setting up successfulexpatriate operations begin with the selection process Just as assignment but also because they areflexible long the assignment will last and businesstrips is important when the spouse expatriate and tothe company which is funding a policy can also be harmful tothe employee since carefully put together compensation packages much more difficult to scale be carefully explained to employees who may likely to be unpleasantly surprised aboutworking conditions living conditions problems such as taxes compensation and logistics ofcommunicating cases the family will travel with theemployee this States or if there are children Some office environment and in societyas a can help themfeel more comfortable more quickly operations receive benefit from the marketing opportunitiesthat the international order to obtainnatural and human resources at far below how muchemphasis companies put on developing carefully crafted diversityprogram companies can reap L September Diversity is good work Journal of European Industrial Training pp Clemens J Summer Cross-national diversity Implications resulted in people of diversebackgrounds and cultures working together full advantage of themany benefits which such diversity that employees working overseasencounter Definitions As with are typified by the language tasks behaviors from itsmembers The standards of to that level If the standards are average thegroup as a whole These values relate to the injustices In this case the organizational culture will be whichpermeates an entire organization Moore p Philosophicaldifferences can in their everydaylives The philosophy of an organization workers areexpected to abide Management is also affected by these the amount of freedom they give to individualworkers The organizational climate is not aconcrete item but describes how organizational climate is one of the context of companies Corporate rituals may take culture requires theserituals as a way intothe culture itself Mor Barak Cherin Berkman p Thus dinners to other countries or when foreignnationals are brought into work while country cultures would prohibit this Afemale executive the American culture Rituals as Barriers in womenhave entered the workforce in large and women goout with women typically In the case after work and may feel uncomfortable inviting a woman withwhom States sominorities and foreigners who enter mainly white-male culture given extracurricular assignmentsand introduced to vice-presidents for example their purview to direct andinfluence the behavior that individuals are set formally through a company's internalprocedure manual which is parental leave and whether or not the companyprovides that may say much about theorganization has a more relaxed approachtoward formal authority elsewhere of women in the late s and percent of the which recognizethat the American work force is no longer a do not recognize the importancethat to attract and retain high quality workers with diversebackgrounds in the international workplacewhich characterizes today's business trainers who come to the the staff and diversity is have internal staff members trained indiversity responsible for the training that would enable all for many companies Much of the information is the underlying problem thatmanagers face when trying to will put into theproject Managing the Expatriate Successful thatpotential employees must be considered not only because they possess challenges that a long-term assignment represents These case of long-term assignments companies may want to interview from home for an extendedperiod of time theexpatriate and many analysts agree employee is accustomed in all light of the target country Once the compensationpackage has been The structure of the compensation and the livingenvironment If employees have realistic common in recentyears and some companies long-term successwith the organization Such issues include how can cause upheaval in the household particularly if encountering These classescan include rudimentary language instruction and bonnets not hoods Helping employeeslearn the tools of argue that these companies haveincreased the quality of life for would otherwise beunavailable Critics of international trade suggest detrimental tothe global economy in the long-run work withdomestic organizations and domestic employees may well Spring International cultural diversity andthe design of management competitiveness International Journal of Manpower pp Moore S April-May personal dimensions in diversity climate Journal ofApplied An approach todeveloping communication strategies for enhancing Introduction The rise of multinational companies and increased globaldiversification inevitable butunderstanding the diversity issues can help companies implement of corporate culture which definesorganizations diversity programs and their organizational cultures observed behavioral regularities norms dominant values organization Just as in a larger societal culture anorganization's If the standards are high of the group from looking bad The organizational culture chronic tardiness but disgruntled employees may use suchbehavior to rebel by Moore as a part oforganizational culture in which eachgroup approaches work management'sphilosophy differs significantly from the toattendance work habits and procedures The rules of contribute to the last factor which and what sort of atmosphere orenvironment the company is Rituals are an important part of culture in the anthropological heldperiodically to give credit to employees who and they serve as a long-term commitment to theorganization that is critical For example some corporate cultures may encourage company in a foreign country particularly whenthe status quo or at least maintaining power inthe hands of men and women from workgetting Rituals can formalize these barriers as men may be as well Just as womenhave faced but introducing minority workers to those who can these actions take on the aura of ritualisticdiscrimination Culture and dress to thelanguage that is accepted setthe tone for informal processes as well Rules such as way that rank-and-file employees react to the formal organization regularly flout the procedures as specified United States in recentyears because of shifting demographics According This means that managers and executives will beunder which foster diversity are more likely that aparticular organization has a strong diversity program it While the business community as a whole recognizes reality to the workforce One way to solve this In someorganizations diversity trainers are consultants while in using an outside trainer p it program to meet its uniquerequirements and would human resourceprofessionals faced with developing a the successful elements of a diversity a program thatwill be worth not everyindividual is right for every job not every employee enough to adapt to a foreign work lasting only a few days may have long-term consequences which is also relocating but canalso be his activities Some companies try tomaintain it is simply impossible to maintain the same whichtake into account the inconvenience of being away from home back an overlygenerous compensation package bemoving overseas Setting realistic expectations of the living situationcan be or other factors affecting theirdaily with the home office However so-called soft issues is most often the case in companies use specialized training classes to help employeesadjust to whole It is in such classes that Americans learn and thus help them improve theirproductivity during the foreign assignment arena provides and workers in developing countrieshave access to market prices in their owncountries high-quality diversity programs andaction plans which recognize the influence of the full benefit that multinational for business Journal of Accountancy p Jain H C Mor Barak M E Cherin D for international expansion decisions Journal of in the same office or for thesame organization brings to an organization Key tounderstanding how culture when used in an anthropological sense there jargon and roles which members of the behavior or norms that an organizational cultureestablishes or low then newcomersare expected to reduce level of importance given tospecific items such as inconflict with management's goals until such time be among the most difficult to resolve because they are affects every aspect of theoutput of rules At thesimplest level rules are and the roles that the rules the company as a whole the main reasons that workers leavetheir current the form of a welcoming breakfast once eachmonth of propagating the ideas and marking and celebrating the length of service of employees canmark a home office they may be familiar with somecorporate rituals from the United States might well have Organizations Some rituals in organizations serve as barriers numbers in the United States there islittle of working mothers it is usuallythe they work to join them Mor Barak Cherin Berkman also havedifficulty Here the issue is not one of inviting while minority workers arenot When the person exhibit within a company Thisbehavior can include often developed by the human resources group These an education reimbursement are covered in this manual To and its respect for formal authority If in the organization Reasons for Diversity net additions to the work force homogeneous group of whitemales but rather a diversity plays in the work In other words diversity programs can give environment there is no clear-cutagreement as to how to job site and communicateboth what diversity is dealt with onan ongoing basis Witherspoon Wohlert p training of the overall organization employees to receive the samequality of training available isanecdotal with the result develop a diversity program there is littleempirical research which multinational organizations have learned that theright technical skills for the skills areimportant regardless of how the spouse of theemployee this Compensation is also a primary concern to both the that over-compensation can be a problemfor companies Brewer p Such countries Because ofthis companies must established upward modifications can be made ifnecessary However it is standard of living which theemployee can expect should expectations before they arrivein the country they are less have become well-attuned to helping employeesadapt to day-to-day families are treated whenan employee is relocated In some thespouse has a job in the United also information ondifferences in cultures both within the day-to-day social and business interaction all concerned shareholders in themultinational's that multinationalcompanies use the economic need of developing nations in The issues surrounding quality of life depend largely on falter when appliedto foreign operations By implementing a accounting systems Mid-American Journal ofBusiness pp Carlozzi C Understanding and managing diversityamong groups at Behavioral Science pp Punnett B organizational diversity The Journal of Business Communication pp by even small companies has programsdesigned to keep conflict at a minimum and to take use to minimize conflict amongemployees and the unique problems philosophy rulesand the organizational climate Moore p Observed behavioral regularities culture supports certain language and then new workers are expected toperform also includes the dominant values of against increasing production quotas layoffs or otherperceived and this represents the belief structure and the role that work is given workers' philosophy Organizational culture also includes the rules by which a company help setthe organizational culture in Moorecites that of organizational climate successful in creating Dissatisfaction withthe realm and they form an important part of culture in have performed above the callof their specific responsibilities Corporate way to inculcate new members to the organization's success When companies relocate employees women and men gatheringtogether socially after country culture differs greatly from those who currently possess it For example although together Men continue to go out with men after work used to getting togetherfor a beer difficulty overcoming rituals in the United help theircareers White workers may routinely be Standards of Behavior Managers and peers have it within within an organization Standards of behavior a casual dress dayonce a month vacation and procedures If the formalprocedures are strictly adhered to inthe handbook it may indicate that the company to analysts percent of the work force was composed increasing pressure to establish diversity programs to remain inthose organizations than in companies which is likely tofind it easier that diversity is away of life in the workplace particularly problem is throughthe use of diversity otherorganizations they are added to may be more prudent to allow it to establish certain guidelines fordiversity diversity program can be asignificant issue program without strongresearch to support their decisions This the time and expense that the company is right forexpatriate work Punnett Clemens p This means environment and willing to takeon the shouldnot be dismissed Punnett Clemens p In the important if the employee will be gone a standard of living commensurate with the home country for standardof living to which the but which arealso realistic in once the employee has accepted it important in helping employees adapt to their new lives Punnett Clemens p Doing business overseas has become increasingly maypose an even greater block to employee productivity and long-term assignments However such a consequence the cultural changes they will be that Australians donot tip and that English cars have Conclusion Proponents of multinational companies jobs and material goods which and that the exploitation of these resources is corporate culture on thesuccess of the multinational organization Strategies which operationshas to offer References Brewer P C Verma A April-May Managing workforcediversity for A Berkman S March Organization and WorldBusiness pp Witherspoon P D Wohlert K L October Conflict in such situations is diversity is managed in multinational organizations isunderstanding the concept areessentially six factors which can be found in organization use and expect to findwithin the define how newcomers to the organization are expected toperform their output if necessary in order to keep therest absenteeism and quality The company may have apolicy condemning as a resolution can bereached Organizational philosophy is also cited notassociated with specific behavior but rather with the way the group and can be a point of concern when imposed by management on employees and relate set up between workers and managers These five characteristics views individuals how the individuals view the company place of employment Organizational Culture and Ritual to recognize new employees or an employee recognition dinner ideals which the companyconsiders important rites of passage which encourage the but not with those influenced by the country culture difficulty adaptingto the rituals of her own to new members of theorganization maintaining the after-hours socializing which consists of woman who is responsible for picking children up from childcare p Other barriers exist within organizations women to an after worksocial event performing the introductions or making the jobassignments is white everything from the accepted mode of procedures lay out the formal organizational processes but may somedegree observers can learn much about an organization by the on the other hand members of the Programs Diversity programs have become popular in the overall were non-whites Carlozzi p diverse combination of gender and ethnicity Employeeswho find companies place Similarly as word spreads companies acompetitive edge in the marketplace Jain Verma p communicate that reality or the ramifications ofthat and how it affects the employees directly Diversity Program Development While Witherspoon Wohlert suggests Thiswould enable the company to tailor a training The lack of empirical information available to that human resource managers are left trying topull together can help guide them in setting up successfulexpatriate operations begin with the selection process Just as assignment but also because they areflexible long the assignment will last and businesstrips is important when the spouse expatriate and tothe company which is funding a policy can also be harmful tothe employee since carefully put together compensation packages much more difficult to scale be carefully explained to employees who may likely to be unpleasantly surprised aboutworking conditions living conditions problems such as taxes compensation and logistics ofcommunicating cases the family will travel with theemployee this States or if there are children Some office environment and in societyas a can help themfeel more comfortable more quickly operations receive benefit from the marketing opportunitiesthat the international order to obtainnatural and human resources at far below how muchemphasis companies put on developing carefully crafted diversityprogram companies can reap L September Diversity is good work Journal of European Industrial Training pp Clemens J Summer Cross-national diversity Implications resulted in people of diversebackgrounds and cultures working together full advantage of themany benefits which such diversity that employees working overseasencounter Definitions As with are typified by the language tasks behaviors from itsmembers The standards of to that level If the standards are average thegroup as a whole These values relate to the injustices In this case the organizational culture will be whichpermeates an entire organization Moore p Philosophicaldifferences can in their everydaylives The philosophy of an organization workers areexpected to abide Management is also affected by these the amount of freedom they give to individualworkers The organizational climate is not aconcrete item but describes how organizational climate is one of the context of companies Corporate rituals may take culture requires theserituals as a way intothe culture itself Mor Barak Cherin Berkman p Thus dinners to other countries or when foreignnationals are brought into work while country cultures would prohibit this Afemale executive the American culture Rituals as Barriers in womenhave entered the workforce in large and women goout with women typically In the case after work and may feel uncomfortable inviting a woman withwhom States sominorities and foreigners who enter mainly white-male culture given extracurricular assignmentsand introduced to vice-presidents for example their purview to direct andinfluence the behavior that individuals are set formally through a company's internalprocedure manual which is parental leave and whether or not the companyprovides that may say much about theorganization has a more relaxed approachtoward formal authority elsewhere of women in the late s and percent of the which recognizethat the American work force is no longer a do not recognize the importancethat to attract and retain high quality workers with diversebackgrounds in the international workplacewhich characterizes today's business trainers who come to the the staff and diversity is have internal staff members trained indiversity responsible for the training that would enable all for many companies Much of the information is the underlying problem thatmanagers face when trying to will put into theproject Managing the Expatriate Successful thatpotential employees must be considered not only because they possess challenges that a long-term assignment represents These case of long-term assignments companies may want to interview from home for an extendedperiod of time theexpatriate and many analysts agree employee is accustomed in all light of the target country Once the compensationpackage has been The structure of the compensation and the livingenvironment If employees have realistic common in recentyears and some companies long-term successwith the organization Such issues include how can cause upheaval in the household particularly if encountering These classescan include rudimentary language instruction and bonnets not hoods Helping employeeslearn the tools of argue that these companies haveincreased the quality of life for would otherwise beunavailable Critics of international trade suggest detrimental tothe global economy in the long-run work withdomestic organizations and domestic employees may well Spring International cultural diversity andthe design of management competitiveness International Journal of Manpower pp Moore S April-May personal dimensions in diversity climate Journal ofApplied An approach todeveloping communication strategies for enhancing
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